Voice over IP (VOIP) Features

Features of IP-PBX 300:-

Our product targets securities and stock market companies, call centers, customer service companies, banks and financial organizations, and factories and pharmaceutical companies, even government institutions.

Our product can be implemented on any organization or company that wants to keep up with the latest technologies, provide better services and increase its productivity.

IP-PBX300 can be customized and integrated with any other software product (ERP\CRM) to meet every requirement and to reach optimum performance, maximum productivity and minimum expenses (the goal of any business).

IP-PBX 300 is a great solution with many great features, so we’ll try to break it down to reach full knowledge of all of its features.

IP-PBX 300 as a system consists of 8 modules: (Voice Gateway, Phone Server, Call Centre, Fax Server, Agenda, IVR, Voice Mail Server,and Music on Hold).

1. Voice Gateway:-

This module works as a gateway for voice calls and has so many features like:-

1. Free calls between internal offices and also between branches nationally and internationally.

2. Having multiple Extensions and providing great connectivity between them, which means that you can connect even computers and cell phones not only usual phones.

3. That provides great mobility services for all the workers, especially the ones who travel much and need to be connected to the resources of the company at all times, even if abroad.

4. Supporting Trucking technology, which reduces the resources needed and provides better quality.

5. IP-PBX 300 supports all international protocols dealing with VoIP technology and coordinating between them to provide the best quality of service and connection.

2. Phone Server:-

This module can be considered a part of the voice gateway module, but it’s most concerned with providing phone services more than focusing on the VoIP technology and protocols, and here are some of the services provided:-

1. Authentication: Which allows full control over the using of the system; every personal can make calls or use the services according to his professional authorization.

2. Call routing (DID, ANI): This means handling incoming calls and redirecting them to the proper employee. That includes the following features: call transfer – call waiting – caller ID – supervised transfer – Direct Inward System Access (DISA) – call forward on busy – call forward on no answer. All these features guarantee you that you will receive the call no matter what.

* Phone Server features:-

3. Least Cost Routing (LCR): Directing the outgoing calls to the least cost route, helps cost reduction.

4. Call Conferencing.

5. Dial by name.

6. Flexible extensions logic: The flexibility in setting up extensions and changing them as required.

7. Do not disturb.

8. Call blocking.

9. Volume control.

3. Call Center features:-

1. Authentication.

2. Automated Attendant: This service provides the ability to redirect incoming calls automatically through flexible voice lists.

3. Call Parking.

4. Call Queuing.

5. Black Lists.

6. Call Monitoring: number of active calls, calls on hold, and other information about the calls processed.

7. Call Recording: An important feature to guarantee the quality of the services you provide and keep an eye on every employee and the ability to return to a specific call if needed.

4. Fax-Server features:-

1. Multiple fax extensions: The system provides countless fax lines, so you can specify a special fax number for every employee.

2. PDF conversion: This is a very important feature which gives the ability to transform received faxes into PDF files, and that enables you to save these faxes digitally without the use of paper. Also provides the ability to send faxes without printing them first, you can send the fax from your computer directly. That saves time, money and effort.

3. Fax to Email: The ability to send faxes to employee’s email to help him receive the information as soon as possible.

4. The ability to send the same fax to multiple recipients at the same time with one click.

5. The ability to send /receive faxes through the internet or LAN or even mobiles.

5. Agenda:-

This is a wonderful module that consists of a Calendar integrated with a phone book in a very user-friendly manner.
Alongside with all the normal features of any calendar, we have a special feature which is allowing the user to schedule events that automatically triggers phone call reminders!!.
That’s our new way of reminding you with your important events.
You’ll receive a phone call in the exact time you specified earlier with your own voice speaking and reminding you with your event!!
In addition, the phone book is very user-friendly and has the advantage of Click to Call, that is you simply click on any of the names you have in the phone book and pick up the phone hand set!!.
IVR: Interactive Voice Response module which brings up a lot of interesting services like:

* Agenda features:-

1. The ability to handle great numbers of clients at one time.

2. Clients can reach any desired information accurately in no time.

3. Operational 24/7.

4. IVR particularly improves your customer services, helps increasing the productivity of your employees, and of course saves you big money!!.

6. Voice mail server features:-

1. Voice mail groups: Defining mail groups according to the departments you have in the organization like this: Accounting voice mail group, Sales voice mail group, and so on.

2. Voice mail to email: The ability to send pre-recorded voice messages to the email.

3. Remote voice mail retrieval: Providing the employees with the ability to connect to the voice mail server and retrieve their voice mail from anywhere.

7. Music on Hold:-

This module helps entertaining the caller and preventing him from getting bored and finally hanging up on you, and here are some features:-

1. Based on mp3 technology.

2. Easy to manage.

3. Supports live streaming.

4. You can use it for announcements and advertisement.