Voice Over IP (VOIP)
Voice over Internet Protocol (Voice over IP, VoIP) is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, the “Internet”.
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Interactive Voice Response (IVR)
Interactive Voice Response is a computerized phone system that enables the caller to make a selection from a voice menu and process entries then play results.In telecommunications, IVR allows customers to use a touch-tone telephone or human voice to interact with a database to acquire information from or enter data into, by following the IVR dialogue.
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SMS Services
SMS Service is a text messaging service component of phone, web, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices.
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