Intelligent information system (IIS) features

VATEL's IIS solutions based on Three modules :-

1-      Recording system

2-      Information System

3-      Electronic trader

These modules enable your clients to easily control their accounts, gain any information they need and perform their transactions very quickly, very accurately and of course, with top confidentiality which magnifies the flexibility of your company by enabling the client of performing his required transaction from anywhere at any time.

1. Recording Module :-

The key module in system, records incoming calls with very high quality to ensure the clarification of verbal agreements of the client when ordering a transaction to be performed.
Recording system supports high confidentiality standards to ensure maximum security, plus so many other features:

Recording module features :-

1. OMS Integration :- A simple interface that facilitates the usage of OMS with all the following features except submitting the order on the printer, after confirmation, the order is submitted to the broker directly.

2. Authentication.

3. Interface with Arabic lists.

4. Pop Up Window :- A window appears with all personal information and Account information about the client calling automatically.

5. High accuracyand excellent qualityof sound with MP3 Technology.

6. Recording options:- Recording options allows the agent to start or stop recording or don’t record plus volume control.

7. The ability to record only the customer voice:- Ensures high quality and clarifies the customer speech.

More Recording module features :-

8. Encryption:- Ensures maximum security and top confidentiality standards, and Makes it impossible to be understood even if stolen!!.

9. Archiving :- Save encrypted voice calls In Archival manner (daily, weekly, monthly & annually), and Recorded calls can be stored on a CD/DVD and the system notifies the user when the CD/DVD is full.

10. Multiple search-keys :- Great flexibility when reviewing recorded calls, and Ensures faster information retrieval.

11. Multi-level Authentication :- Only authorized persons are able to view recorded messages.

12. Providing a hard copy of the requested transaction order by submitting it on the printer.

13. Providing internal recording service to use it as official document .

14. Possibility ofintegration:- Control the registration systemthrough a simple Web interface (Customer can change his data through the company web site, and Create or retrieve or change the password ).

2. Information System module:-

Interactive voice response module features many great services and capabilities to the business; it enables the client of performing several actions like updating his information, changes his password for example, or retrieving any information by using very comprehended and simple voice lists without any human interfering, plus other magnificent abilities.

Information System module features :-

1. Authentication:- Caller ID or entering password and/or Unicode.

2. Password Module:- Allows the client to change or add or retrieve his own password, and Flexible voice telephone lists.

3. Databases used (MSSQL 2008 R2) &can alsodeal with allkinds ofother databases.

4. Dynamic Information Retrieval:- Stock balance, Stocks average prices, Orders status, Invoices, Fast and accurate information, and Navigating through simple voice lists.

5. Repeating the order of the transaction:- Avoid mistakes and Ensure that there is no errors.

6. SMS :-  Provides the client with the ability to receive instant SMS carrying the information he just heard by pressing a button on his handset.

3. E-trader module:-

VATEL is proud to introduce the E-trader module, which is based on IVR technology and the latest technology in voice recognition, our E-trader module is considered a breakthrough in stock exchange market.

E-trader is a very advanced module depending on advanced technologies and is recognized as the latest technology provided regarding stock exchange.

E-trader recommends your clients of performing transactions based on the best statistical approaches and techniques ever existed, very easily, accurately and almost in no time, from anywhere at any time with a very intelligent and simple way, saving your time and theirs as well.

E-trader module features :-

1. Perfect Recommendations:- Based on technical analysis without any human influence.

2. Review and edit recommendations before and after updating.

3. Simplicity:- Very simple to interact with Three ways of interaction( The customer chooses from his owned stocks "Voice list stating the stocks that the customer owns and the customer chooses by pressing a button on his handset", Voice Recognition "Speaking the stock name, client simply pronounces the stock name" and "E-trader confirms it", and Providing input "Pressing the letters on the key bad" ).

4. Organization:- Voice menus are very organized and easy to follow, and Satisfy the customers and save their precious time.

5. Automation:- The whole process is fully automated, and Doesn’t require any employee.

6. Administrative Interface:- A simple interface to enter the required data for analyzing the stocks, and The E-Trader can be updated automatically or by receiving the update file on e-mail.