About intelligent information systems (IIS)

Why VATEL's IIS ?

IIS helps organizing, easing and smoothing the transactions operations therefore, saving time and effort for your customer and for your own employees and that increases their productivity, efficiency, and raises the quality of their services.

The system supports VOIP Technology, the latest technology in telecommunications , which providesthe possibility of Remote connectivity for employees with the company Headquarters, plus it provides high quality communication that connects all branches together plus:-

1. Centralization :- No need for applying the system on all branches, IIS is placed in one place (Primary Branch) and provides the services for all branches.

2. Providing all the functions of an advanced call center :-  Call hold; call queuing, music on hold, etc.

3. Authentication :-  Verifying the caller by requesting a password and/or Unicode ,and Can be based on Caller ID.

4. Automatic call routing :- This means handling incoming calls and redirecting them to the proper employee automatically.

5. Prioritization:- Individual clients may have a different status; the service will automatically prioritize the individual's call and move the client to the front of a specific queue. Prioritization could also be based on the Caller’s ID.